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AVOX LABS PRIVACY POLICY

Last Updated: January 19, 2026

1. INTRODUCTION

Welcome to Avox Labs (“Company,” “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal information.

This Privacy Policy explains how we collect, use, share, and protect information when you use our websites, mobile applications, software products, and services (collectively, the “Services”).

By using our Services, you agree to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.

1.1 Who We Are

Avox Labs

1.2 Scope

This Privacy Policy applies to all our Services and covers:

1.3 Updates to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

Your continued use of our Services after changes constitutes acceptance of the updated policy.

2. INFORMATION WE COLLECT

We collect information you provide directly, information collected automatically, and information from third-party sources.

2.1 Information You Provide Directly

Account Information

When you create an account, we collect:

Payment Information

When you make purchases:

We use third-party payment processors (including Paystack) and do not directly store your complete payment card information.

User Content

Content you create, upload, or transmit through our Services:

Communications

When you contact us:

Professional Information

For business accounts:

2.2 Information Collected Automatically

Usage Information

Device Information

Location Information

Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to:

Types of cookies we use:

You can control cookies through your browser settings, but disabling certain cookies may limit functionality.

2.3 Information from Third-Party Sources

Social Media and Authentication

If you connect through third-party services (Google, Facebook, LinkedIn):

Business Partners and Integrations

Public Sources

3. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

3.1 Providing and Improving Services

3.2 Communication

You can opt out of marketing communications at any time by clicking “unsubscribe” or contacting us.

3.3 Security and Fraud Prevention

3.4 AI and Machine Learning

Important: We implement privacy-preserving techniques when using data for AI training. Personal identifiers are removed or anonymized where possible.

3.5 Analytics and Advertising

3.6 Legal and Compliance

4. LEGAL BASIS FOR PROCESSING (GDPR)

For users in the European Economic Area (EEA), UK, or Switzerland, we process your personal data based on:

4.1 Contractual Necessity

Processing necessary to perform our contract with you, including:

4.2 Legitimate Interests

Processing necessary for our legitimate interests, such as:

We balance our interests against your rights and do not use your data in ways you would not reasonably expect.

4.3 Legal Obligations

Processing required to comply with legal obligations, such as:

4.4 Consent

Where required by law, we obtain your explicit consent for:

You can withdraw consent at any time without affecting the lawfulness of prior processing.

5. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We share information only as described below:

5.1 With Your Consent

We share information when you direct us to or consent to sharing.

5.2 Service Providers

We share information with third-party vendors who provide services on our behalf:

These providers are contractually obligated to protect your information and use it only for specified purposes.

5.3 Business Transfers

If we are involved in a merger, acquisition, sale, or bankruptcy:

5.4 Legal Requirements

We disclose information when required by law or to:

5.5 Aggregated and Anonymized Data

We may share aggregated or anonymized data that cannot identify you:

5.6 Business Partners

With your consent, we may share information with:

5.7 Within Corporate Group

We may share information with:

6. DATA RETENTION

6.1 Retention Periods

We retain your information for as long as necessary to:

Typical retention periods:

6.2 Account Deletion

When you delete your account:

6.3 Inactive Accounts

Inactive accounts may be:

7. YOUR PRIVACY RIGHTS AND CHOICES

Your rights vary depending on your location. We honor all applicable rights under GDPR, CCPA, Kenya Data Protection Act, and other laws.

7.1 General Rights

Access

Correction

Deletion (Right to be Forgotten)

Portability

Objection

Restriction

Withdrawal of Consent

7.2 GDPR Rights (EEA, UK, Switzerland)

If you are in the EEA, UK, or Switzerland, you have additional rights:

EU Representative (if required): [To be appointed if significant EU users]

7.3 CCPA Rights (California Residents)

California residents have the right to:

Categories of personal information we collect:

Business purposes for collection:

California “Do Not Sell” Notice: We do not sell personal information as defined by CCPA.

7.4 Kenya Data Protection Act Rights

Kenyan residents have the right to:

7.5 How to Exercise Your Rights

To exercise any of these rights:

  1. Email us: avoxlabs@gmail.com
  2. Use account settings: Access, update, or delete information through your account
  3. Contact our Data Protection Officer: (if appointed)

We will respond to requests:

7.6 Cookie Choices

You can control cookies through:

7.7 Marketing Communications

Opt out of marketing emails:

Note: You cannot opt out of transactional or service-related communications.

7.8 Mobile Permissions

Control mobile app permissions:

8. DATA SECURITY

8.1 Security Measures

We implement appropriate technical and organizational measures to protect your information:

Technical Measures:

Organizational Measures:

8.2 Security Standards

We follow industry-standard security practices:

8.3 Your Responsibilities

You are responsible for:

8.4 Limitations

No system is 100% secure. While we implement strong security measures, we cannot guarantee absolute security. You use our Services at your own risk.

8.5 Security Incidents

In the event of a data breach:

9. INTERNATIONAL DATA TRANSFERS

9.1 Cross-Border Transfers

Avox Labs operates in multiple countries (Kenya and USA). Your information may be transferred to and processed in:

These countries may have different data protection laws than your country.

9.2 Transfer Mechanisms

We ensure appropriate safeguards for international transfers:

For EEA/UK to US transfers:

For Kenya to other countries:

For US to other countries:

9.3 Data Processing Locations

Your data may be processed in:

10. CHILDREN’S PRIVACY

10.1 Age Restrictions

Our Services are not intended for children under 13 years of age (or 16 in the EEA). We do not knowingly collect personal information from children under these ages.

10.2 Parental Notice

If you believe we have collected information from a child under the applicable age:

10.3 Teens (13-18)

For users between 13-18 (or 16-18 in EEA):

10.4 Educational Services

If we provide Services to educational institutions:

11. SPECIFIC PRIVACY INFORMATION

11.1 AI and Machine Learning

How AI uses your data:

Privacy protections for AI:

AI model providers:

We may use third-party AI services (OpenAI, Google, Anthropic) subject to their privacy policies.

11.2 User-Generated Content

Public content:

Private content:

Collaboration features:

11.3 E-Commerce Data

For e-commerce services:

Merchant responsibilities:

If you operate an e-commerce store on our platform:

11.4 API and Integration Data

When you use APIs or integrations:

11.5 Analytics and Cookies

Analytics providers we use:

Advertising cookies:

Cookie consent:

For users in regions requiring cookie consent (EEA, UK):

11.6 Marketing and Communications

Email marketing:

SMS and push notifications:

Social media:

12. THIRD-PARTY LINKS AND SERVICES

Our Services may contain links to third-party websites, applications, or services. This Privacy Policy does not apply to third-party services.

Your responsibilities:

Our role:

13. DO NOT TRACK SIGNALS

Some browsers support “Do Not Track” (DNT) signals. We do not currently respond to DNT signals because there is no industry standard for compliance.

We will update this policy if we implement DNT response mechanisms in the future.

14. YOUR CALIFORNIA PRIVACY RIGHTS (SHINE THE LIGHT)

California Civil Code Section 1798.83 permits California residents to request information about disclosure of personal information to third parties for direct marketing purposes.

We do not share personal information with third parties for their direct marketing purposes without your consent.

15. NEVADA PRIVACY RIGHTS

Nevada residents may opt out of the sale of certain personal information. We do not sell personal information as defined by Nevada law. If you have questions, contact us at avoxlabs@gmail.com.

16. BIOMETRIC DATA

We do not collect biometric data (fingerprints, facial recognition, voice prints) unless:

If we implement biometric features, we will:

17. EMPLOYEE AND JOB APPLICANT PRIVACY

If you are an employee or job applicant:

Information we collect:

How we use this information:

Your rights: Employees have rights under applicable employment laws and this Privacy Policy. Contact HR or avoxlabs@gmail.com for information.

18. SENSITIVE PERSONAL INFORMATION

We limit collection of sensitive personal information, which may include:

When we collect sensitive data:

Special category data (GDPR): For EEA users, we process special category data only with:

19. AUTOMATED DECISION-MAKING AND PROFILING

We may use automated decision-making and profiling for:

Your rights:

Under GDPR and other laws, you have the right to:

Safeguards:

We implement safeguards for automated decisions:

20. RESEARCH AND DEVELOPMENT

We may use anonymized or aggregated data for:

Anonymized data cannot reasonably identify you and is not considered personal information.

21. BUSINESS ANALYTICS

We analyze usage patterns to:

Analytics are typically based on aggregated, non-personally identifiable data.

22. DATA PROTECTION OFFICER

For significant data processing operations, we may appoint a Data Protection Officer (DPO):

DPO Contact (if appointed):

23. COMPLAINTS AND DISPUTES

If you have privacy concerns:

23.1 Contact Us First

Email us at avoxlabs@gmail.com. We will investigate and respond within 30 days.

23.2 Supervisory Authorities

You can lodge complaints with:

For EEA/UK users:

For Kenya users:

For California users:

24. ACCESSIBILITY

We are committed to making our privacy practices accessible. If you need this Privacy Policy in an alternative format, contact us at avoxlabs@gmail.com.

25. QUESTIONS AND CONTACT

For privacy questions, concerns, or requests:

Avox Labs
Privacy Team
Email: avoxlabs@gmail.com
Phone: +254 113 405 742
Address:

Website: https://avoxlabs.com

We will respond to privacy inquiries within 30 days (or as required by applicable law).

26. SUMMARY OF KEY POINTS

This section provides a summary only. Please read the full Privacy Policy for complete details.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Last Updated: January 19, 2026