AVOX LABS TERMS OF SERVICE

Last Updated: January 19, 2026

1. INTRODUCTION AND ACCEPTANCE

Welcome to Avox Labs (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our websites, mobile applications, software, products, and services (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Services.

Important: These Terms contain an arbitration clause and class action waiver that affect your rights. Please read Section 18 carefully.

1.1 Who May Use Our Services

You must be at least 13 years old to use our Services. If you are under 18 years old (or the age of legal majority in your jurisdiction), you may only use our Services with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms.

By using our Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. SERVICES DESCRIPTION

Avox Labs provides various digital products and services, including but not limited to:

• Software as a Service (SaaS) platforms
• Web and mobile applications
• Custom software solutions
• E-commerce platforms
• AI-powered tools and automation services
• Content management systems
• Cloud-based services
• API access and integrations

Our Services may be offered under different product names, each potentially having additional specific terms.

3. ACCOUNT REGISTRATION AND SECURITY

3.1 Account Creation

To access certain features of our Services, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Accept all responsibility for activity that occurs under your account
• Notify us immediately of any unauthorized access or security breach

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials. You agree not to:

• Share your account credentials with others
• Allow others to access your account
• Create an account using false information or on behalf of someone else without authorization
• Create multiple accounts to evade restrictions or suspensions

3.3 Account Termination

We reserve the right to suspend or terminate your account at any time for any reason, including violation of these Terms, at our sole discretion. You may terminate your account at any time by contacting us at avoxlabs@gmail.com.

4. SUBSCRIPTION PLANS AND PRICING

4.1 Service Tiers

Our Services may be offered in different tiers:

• Free Tier: Limited features with possible usage restrictions
• Paid Tier: Enhanced features and increased usage limits
• Premium/Enterprise Tier: Full feature access with priority support and custom solutions

4.2 Pricing and Payment

• All fees are stated in the applicable currency and are exclusive of taxes unless otherwise specified
• Subscription fees are billed in advance on a recurring basis (monthly, annually, or as otherwise specified)
• You authorize us to charge your payment method for all fees incurred
• Payment must be received by the due date to maintain access to paid Services
• We use third-party payment processors (including Paystack) and are not responsible for their actions

4.3 Price Changes

We reserve the right to modify our pricing at any time. For existing subscriptions:

• We will provide at least 30 days’ notice of price increases
• Continued use after the notice period constitutes acceptance of new pricing
• You may cancel your subscription if you do not agree to price changes

4.4 Free Trials

• Some Services may offer free trial periods
• We may require payment information to start a trial
• You will be charged upon trial expiration unless you cancel beforehand
• We reserve the right to modify or terminate free trial offers at any time

4.5 Refund Policy

• Subscription fees are generally non-refundable
• We may offer refunds on a case-by-case basis for unused portions of paid subscriptions
• Refund requests must be submitted within 30 days of the charge
• We reserve the right to refuse refunds for violations of these Terms
• Custom development work and one-time purchases are non-refundable unless otherwise agreed in writing

5. USER CONTENT AND INTELLECTUAL PROPERTY

5.1 Your Content

“User Content” means any content, data, information, text, graphics, photos, videos, or other materials that you upload, submit, post, or transmit through our Services.

You retain all ownership rights to your User Content. By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform your User Content in connection with providing and improving our Services.

5.2 Content Responsibility

You are solely responsible for your User Content. You represent and warrant that:

• You own or have the necessary rights to your User Content
• Your User Content does not violate any third-party rights
• Your User Content complies with these Terms and applicable laws

5.3 Prohibited Content

You may not upload, post, or transmit User Content that:

• Infringes intellectual property rights
• Contains malware, viruses, or malicious code
• Is illegal, harmful, threatening, abusive, harassing, defamatory, or obscene
• Contains personal information of minors without consent
• Promotes violence, discrimination, or illegal activities
• Violates any applicable law or regulation
• Impersonates any person or entity
• Contains spam or unsolicited advertising

5.4 Content Moderation

We reserve the right (but have no obligation) to:

• Monitor, review, and remove User Content
• Investigate and take action against violations
• Cooperate with law enforcement
• Preserve content for legal purposes

5.5 Our Intellectual Property

All aspects of our Services, including but not limited to software, designs, text, graphics, logos, and trademarks, are owned by Avox Labs or our licensors and are protected by intellectual property laws.

You may not:

• Copy, modify, or create derivative works of our Services
• Reverse engineer, decompile, or disassemble our software
• Remove or alter any proprietary notices
• Use our trademarks without written permission

6. AI AND AUTOMATED SYSTEMS

6.1 AI-Generated Content

Some of our Services use artificial intelligence and machine learning technologies. When using AI-powered features:

• AI-generated content may not always be accurate or appropriate
• You are responsible for reviewing and verifying AI-generated content before use
• We do not guarantee the accuracy, completeness, or quality of AI-generated content
• AI systems may use your inputs to improve our Services (subject to our Privacy Policy)

6.2 Training Data

By using AI features, you acknowledge that:

• Your inputs may be used to train and improve our AI models
• We implement measures to protect your privacy (as described in our Privacy Policy)
• You should not input sensitive, confidential, or personally identifiable information

6.3 AI Content Rights

Content generated by our AI systems remains subject to Section 5 (User Content and Intellectual Property). You are responsible for ensuring AI-generated content complies with applicable laws and third-party rights.

7. THIRD-PARTY SERVICES AND INTEGRATIONS

7.1 Third-Party Services

Our Services may integrate with or link to third-party services, websites, or applications. We are not responsible for:

• The availability, accuracy, or content of third-party services
• Third-party terms of service or privacy policies
• Any harm resulting from your use of third-party services

7.2 API and Integrations

If you use our APIs or integrations:

• You must comply with our API documentation and guidelines
• We may impose rate limits and usage restrictions
• We may modify or discontinue API access at any time
• You must comply with third-party terms when using integrated services

8. ACCEPTABLE USE POLICY

You agree not to use our Services to:

8.1 Illegal Activities

• Engage in or promote illegal activities
• Violate any local, national, or international law
• Infringe on intellectual property rights

8.2 Harmful Conduct

• Transmit malware, viruses, or harmful code
• Attempt to gain unauthorized access to systems
• Interfere with or disrupt our Services
• Conduct security or vulnerability testing without permission

8.3 Abuse and Harassment

• Harass, threaten, or intimidate others
• Engage in hate speech or discrimination
• Impersonate others or misrepresent your identity

8.4 Spam and Manipulation

• Send spam or unsolicited communications
• Manipulate metrics, ratings, or reviews
• Use automated systems (bots) without authorization

8.5 Commercial Restrictions

• Resell or redistribute our Services without authorization
• Use our Services for competitive purposes
• Scrape or harvest data from our Services

Violations may result in immediate suspension or termination of your account and potential legal action.

9. DATA PROTECTION AND PRIVACY

9.1 Privacy Policy

Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our data practices.

9.2 Data Protection Laws

We comply with applicable data protection laws, including:

• General Data Protection Regulation (GDPR) for EU users
• California Consumer Privacy Act (CCPA) for California residents
• Kenya Data Protection Act, 2019 for Kenyan users
• Other applicable regional data protection regulations

9.3 Your Data Rights

Depending on your location, you may have rights regarding your personal data, including:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data (right to be forgotten)
• Data portability
• Objection to certain processing
• Withdrawal of consent

To exercise these rights, contact us at avoxlabs@gmail.com.

9.4 Data Security

We implement appropriate technical and organizational measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

9.5 Data Retention

We retain your data as long as necessary to provide our Services and comply with legal obligations. You may request deletion of your data, subject to legal retention requirements.

10. INTELLECTUAL PROPERTY DISPUTES

10.1 Copyright Policy (DMCA)

We respect intellectual property rights and comply with the Digital Millennium Copyright Act (DMCA).

If you believe your work has been copied in a way that constitutes copyright infringement, please provide our designated agent with:

• Physical or electronic signature of the copyright owner
• Identification of the copyrighted work
• Identification of the infringing material
• Your contact information
• A statement of good faith belief
• A statement of accuracy under penalty of perjury

Copyright Agent:
Avox Labs
Email: avoxlabs@gmail.com
Phone: +254 113 405 742

10.2 Counter-Notification

If you believe content was wrongly removed, you may submit a counter-notification containing:

• Your physical or electronic signature
• Identification of the removed content
• A statement under penalty of perjury of good faith belief
• Your consent to jurisdiction

10.3 Repeat Infringer Policy

We will terminate accounts of users who are repeat infringers of intellectual property rights.

11. WARRANTY DISCLAIMERS

11.1 “AS IS” Basis

OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy, reliability, or completeness
• Uninterrupted or error-free operation
• Freedom from viruses or harmful components

11.2 No Guarantee of Results

We do not guarantee that:

• Our Services will meet your requirements
• Results obtained will be accurate or reliable
• Defects will be corrected
• Services will be available at all times

11.3 Third-Party Content

We are not responsible for third-party content, services, or links accessible through our Services.

11.4 Beta Features

Some features may be offered as “beta,” “preview,” or “experimental.” These features:

• Are provided for testing and feedback purposes
• May not work properly or as intended
• May be changed or discontinued without notice
• Are provided without warranties of any kind

12. LIMITATION OF LIABILITY

12.1 Liability Limits

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AVOX LABS SHALL NOT BE LIABLE FOR:

• Indirect, incidental, consequential, special, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Service interruptions or data loss
• Third-party actions or content
• Your reliance on our Services

12.2 Maximum Liability

Our total liability for all claims related to our Services shall not exceed the greater of:

• The amount you paid us in the 12 months preceding the claim, or
• USD $100

12.3 Jurisdictional Limitations

Some jurisdictions do not allow limitation of certain warranties or liability. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

12.4 Exceptions

These limitations do not apply to:

• Our willful misconduct or gross negligence
• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded by law

13. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Avox Labs, its affiliates, officers, directors, employees, agents, and partners from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising from:

• Your use of our Services
• Your User Content
• Your violation of these Terms
• Your violation of any rights of third parties
• Your violation of applicable laws

We reserve the right to assume exclusive defense and control of any matter subject to indemnification, at your expense.

14. MODIFICATIONS TO SERVICES AND TERMS

14.1 Service Changes

We reserve the right to:

• Modify or discontinue any aspect of our Services
• Change features, functionality, or availability
• Impose limits on certain features or services
• Restrict access to parts of our Services

We will provide reasonable notice of material changes when practicable.

14.2 Terms Changes

We may modify these Terms at any time. When we do:

• We will update the “Last Updated” date
• For material changes, we will provide notice via email or through our Services
• Your continued use after changes constitutes acceptance
• If you do not agree to changes, you must stop using our Services

15. TERMINATION

15.1 Termination by You

You may terminate your account at any time by:

• Using account closure features in our Services
• Contacting us at avoxlabs@gmail.com
• Following the cancellation process for paid subscriptions

15.2 Termination by Us

We may suspend or terminate your account immediately if:

• You violate these Terms
• Your account is inactive for an extended period
• We cease offering our Services
• Required by law or government request
• We believe your actions may cause harm or liability

15.3 Effect of Termination

Upon termination:

• Your right to access our Services immediately ceases
• We may delete your account and User Content
• You remain liable for any outstanding fees
• Sections that should survive termination remain in effect
• You may lose access to purchased or paid content

15.4 Data Export

Before termination, you may export your data using available export features. After termination, we may delete your data according to our data retention policy.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 Governing Law

These Terms are governed by:

• For users in Kenya: The laws of Kenya
• For users in the United States: The laws of the State of Delaware
• For users elsewhere: The laws of Kenya or Delaware (at our election)

16.2 Informal Resolution

Before initiating any legal action, you agree to first contact us at avoxlabs@gmail.com to attempt to resolve the dispute informally. We will attempt to resolve the dispute within 60 days.

16.3 Jurisdiction and Venue

For users not subject to arbitration:

• Kenya users: Disputes shall be resolved in the courts of Kenya
• US users: Disputes shall be resolved in courts located in Delaware
• Other users: Disputes shall be resolved as determined by applicable law

16.4 Judicial Relief

Nothing in these Terms prevents either party from seeking injunctive or equitable relief in court for:

• Intellectual property infringement
• Unauthorized access to systems
• Violations that cannot be adequately remedied by monetary damages

17. EXPORT CONTROLS

You agree to comply with all applicable export and import laws and regulations. You represent that:

• You are not located in a country subject to embargo
• You are not on any government list of prohibited parties
• You will not use our Services for prohibited purposes

18. ARBITRATION AND CLASS ACTION WAIVER

18.1 Agreement to Arbitrate

For users in the United States: You and Avox Labs agree to resolve disputes through binding arbitration instead of court, except for:

• Small claims court actions (within jurisdictional limits)
• Intellectual property disputes
• Claims for injunctive relief

The arbitration will be conducted by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitrator’s decision is final and binding, subject to limited appeal rights under the Federal Arbitration Act.

18.2 Class Action Waiver

You and Avox Labs agree that disputes will be arbitrated on an individual basis only. You waive any right to participate in class actions or class-wide arbitration.

This means:

• No class, consolidated, or representative actions
• The arbitrator may award relief only to the individual party
• Claims cannot be joined or consolidated unless we agree

18.3 Opt-Out Right

You may opt out of arbitration by sending written notice to avoxlabs@gmail.com within 30 days of first accepting these Terms. Your notice must include your name, address, and a clear statement that you wish to opt out of arbitration.

18.4 International Users

For users outside the United States, this arbitration clause may not apply, or may be modified, based on local laws and your consumer rights.

19. MISCELLANEOUS PROVISIONS

19.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms, constitute the entire agreement between you and Avox Labs regarding our Services.

19.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. The unenforceable provision will be modified to be enforceable to the maximum extent possible.

19.3 Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by us.

19.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign our rights and obligations without restriction. These Terms bind and benefit both parties and their respective successors and assigns.

19.5 Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including:

• Natural disasters
• War, terrorism, or civil unrest
• Government actions or regulations
• Internet or telecommunications failures
• Strikes or labor disputes
• Pandemics or epidemics

19.6 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights except as explicitly stated.

19.7 Relationship

These Terms do not create any partnership, joint venture, employment, or agency relationship between you and Avox Labs.

19.8 Notice

We may provide notices to you via email, through our Services, or by posting on our website. You consent to receive communications electronically.

Notices to us should be sent to:

Avox Labs
Email: avoxlabs@gmail.com
Phone: +254 113 405 742
Address: Nairobi, Kenya / Dover, Delaware, USA

19.9 Language

These Terms are provided in English. If translated, the English version prevails in case of conflicts.

19.10 Headings

Section headings are for convenience only and do not affect interpretation.

20. ACCESSIBILITY

We strive to make our Services accessible to all users. If you encounter accessibility barriers, please contact us at avoxlabs@gmail.com so we can assist you and improve our Services.

21. COMPLIANCE WITH SANCTIONS AND REGULATIONS

You represent and warrant that:

• You are not subject to economic sanctions by any government
• You will comply with all applicable trade regulations
• You will not use our Services to facilitate prohibited activities

22. CHILDREN’S PRIVACY

Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately at avoxlabs@gmail.com.

For users aged 13-18, we recommend parental guidance and supervision when using our Services.

23. BETA TESTING AND FEEDBACK

23.1 Beta Programs

If you participate in beta testing programs:

• You acknowledge features are experimental and may not function properly
• You agree to provide feedback when requested
• You understand features may change or be discontinued
• Confidentiality obligations may apply

23.2 Feedback

If you provide feedback, suggestions, or ideas about our Services:

• We may use your feedback without obligation or compensation
• Your feedback is non-confidential
• We own all rights to implementations based on your feedback

24. SURVIVAL

The following sections survive termination of these Terms: Sections 5 (Intellectual Property), 9 (Data Protection), 11 (Warranties), 12 (Liability), 13 (Indemnification), 16 (Dispute Resolution), 18 (Arbitration), and 19 (Miscellaneous).

25. CONTACT INFORMATION

For questions about these Terms, please contact us:

Avox Labs
Email: avoxlabs@gmail.com
Phone: +254 113 405 742
Locations:

• Nairobi, Kenya
• Dover, Delaware, USA

Website: https://avoxlabs.com

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Last Updated: January 19, 2026